Create an "in-store" feeling and nurture all your client relationships by being accessible, day and night. Accept communication through multiple platforms, such as your website and Facebook page.
Gather all the data. Track website visitors, document chat transcripts, and review customer service performance metrics with Google Analytics to refine decision-making.
Decrease time wasted on helpdesk calls and emails. Support multiple users. Funnel chats to the right people via an intuitive interface. Collect all leads and contact info to promote sales conversion.